---
title: Call Forwarding - How it works 
description: SMS Global Knowledgebase
---

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# Call Forwarding - How it works 

## How Voice Call Forwarding works, and how to set up your forwarding number in MXT.

1. First, [reach out to the SMSGlobal Team](https://www.smsglobal.com/contact/?hsLang=en-au) to purchase your voice-enabled virtual number.
2. Once provisioned, Call Forwarding can be configured from your [virtual number settings](https://mxt.smsglobal.com/virtual-numbers).
3. For each virtual number, you must configure a **'Forwarding Number'** and **'Timeout'**.
   
   
   
   **'Forwarding number'** is the phone number to forward voice calls to when your virtual number is called.
   
   
   
   ***Note:*** Don't forget to include the international country code (for example, +61 for Australia).
   
   
   
   **'Timeout'** is the time in which the call to the forwarding number will be terminated.
   
   
   
   ***Note:*** If the call reaches the forwarding number's voicemail before the time-out period is reached, the call will be considered answered and terminated on the target number's voicemail.

[![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/Voice_CallForwarding.gif) ](https://downloads.intercomcdn.com/i/o/373820242/3916cb0995c38b0c183f28dd/Voice_CallForwarding.gif?expires=1768789800&signature=c61e6d2806583ead2570cc5fde47de1268282673493c62f18104482d62dd75a1&req=dyckHst%2Bn4VdFb4f3HP0gPTESy2PjnvhWQE39ksYb3T91dQRPVAA%2F2Ov5%2FpT%0AFDFFphi3p%2FxWw9NZzg%3D%3D%0A)

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