---
title: How can recipients opt out of receiving SMS?
description: SMS Global Knowledgebase
---

[![](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo.svg)](https://smsglobal.com?hsLang=en-au)

 smsglobal.com [Talk to an expert](https://www.smsglobal.com/contact?hsLang=en-au)  Talk to an expert

[Skip to content](https://knowledgebase.smsglobal.com/how-can-recipients-opt-out-of-receiving-sms-smsglobal-help-center#main-content)

[![SMSGLOBAL LOGO WHITE-2](https://knowledgebase.smsglobal.com/hs-fs/hubfs/SMSGLOBAL%20LOGO%20WHITE-2.png?width=500&height=100&name=SMSGLOBAL%20LOGO%20WHITE-2.png)](https://www.smsglobal.com/?hsLang=en-au)

Open main navigation

Close main navigation

- [Contact us](https://www.smsglobal.com/contact/)

[Contact us](https://www.smsglobal.com/contact/?hsLang=en-au)

 Advice and answers from the SMSGlobal Team

- There are no suggestions because the search field is empty.

1. [SMS Global Knowledgebase](https://knowledgebase.smsglobal.com/?hsLang=en-au)
2. [Managing Opt-Outs](https://knowledgebase.smsglobal.com/managing-opt-outs?hsLang=en-au)

# How can recipients opt out of receiving SMS?

## Details on how recipients can opt out of any future SMS campaigns.

 

When a recipient of an SMS campaign wishes to no longer receive promotions from a business or company to their mobile handset, they will reply 'STOP', and this is referred to as an opt-out.

Allowing opt-outs is an important part of complying with global anti-spam legislation.

### FAQs

### **1. What is required to set up a ‘Stop’ message to prevent future messages from being sent to a contact group?**

Opt-outs are built into all SMS sent through SMSGlobal. Recipients can opt-out by replying 'STOP' via SMS to unsubscribe.

The outbound SMS itself must be sent by either a [virtual number or shared number](https://hs.smsglobal.com/sender-id-from-address-for-two-way-communication-smsglobal-help-center?hsLang=en-au) in order to receive the 'STOP' reply. The initial outbound message content should also include details for the recipient to opt out.

*eg. "Reply with STOP to opt-out"*

### **2. Are opt-outs enabled by default?**

Yes

### **3. Do all recipients who are sent an SMS through SMSGlobal have the option to send a ‘STOP’ SMS?**

Yes, if the SMS was sent with a virtual number or shared number.

### **4. Is the ‘STOP’ reply case-sensitive?**

No

### **5. Is the contact who opted out added to the opt-out list automatically?**

Yes

### **6. Do we get an update as to who has replied using the opt-out ‘STOP’ SMS?**

Responses can be viewed in the Incoming Reports section. The actual recipients who have opted out can be viewed in the 'Opt-out' section.

### **7. Is this opt-out service part of the service fees?**

No, automatic opt-out management is free.

- [Sending a SMS](https://knowledgebase.smsglobal.com/sending-a-sms?hsLang=en-au)
- [Sender ID](https://knowledgebase.smsglobal.com/sender-id?hsLang=en-au)
- [API and Integration](https://knowledgebase.smsglobal.com/api-and-integration?hsLang=en-au)
- [Email to SMS](https://knowledgebase.smsglobal.com/email-to-sms?hsLang=en-au)
- [Reporting](https://knowledgebase.smsglobal.com/reporting?hsLang=en-au)
- [Sub-Accounts](https://knowledgebase.smsglobal.com/sub-accounts?hsLang=en-au)
- [Delivery Receipts](https://knowledgebase.smsglobal.com/delivery-receipts?hsLang=en-au)
- [Billing and Payments](https://knowledgebase.smsglobal.com/billing-and-payments?hsLang=en-au)
- [Contact Lists](https://knowledgebase.smsglobal.com/contact-lists?hsLang=en-au)
- [Managing Opt-Outs](https://knowledgebase.smsglobal.com/managing-opt-outs?hsLang=en-au)
- [Campaigns](https://knowledgebase.smsglobal.com/campaigns?hsLang=en-au)
- [Templates](https://knowledgebase.smsglobal.com/templates?hsLang=en-au)
- [MMS](https://knowledgebase.smsglobal.com/mms?hsLang=en-au)
- [Voice](https://knowledgebase.smsglobal.com/voice?hsLang=en-au)
- [Laws and Regulations](https://knowledgebase.smsglobal.com/laws-and-regulations?hsLang=en-au)
- [Video Tutorials](https://knowledgebase.smsglobal.com/video-tutorials?hsLang=en-au)
- [Account Settings](https://knowledgebase.smsglobal.com/account-settings?hsLang=en-au)
- [Understanding Unicode Messages](https://knowledgebase.smsglobal.com/understanding-unicode-messages?hsLang=en-au)

[![SMSGlobal](https://knowledgebase.smsglobal.com/hs-fs/hubfs/SMSGlobal-logo-black-transp.png?width=200&height=56&name=SMSGlobal-logo-black-transp.png "SMSGlobal")](http://smsglobal.com?hsLang=en-au)

[mailto:support@email.com](mailto:support@email.com)

Copyright © 2026, SMSGlobal

![](https://analytics.twitter.com/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0) ![](https://t.co/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0)

[![SMSGlobal](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo-light.svg)](https://smsglobal.com/?hsLang=en-au)

 © Copyright . SMSGlobal. All rights reserved.

[smsglobal.com](https://smsglobal.com/?hsLang=en-au) [Talk to an expert](https://smsglobal.com/contact/?hsLang=en-au)