--- title: How do I enable the SMS Conversation feature? description: SMS Global Knowledgebase --- [![](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo.svg)](https://smsglobal.com?hsLang=en-au) smsglobal.com [Talk to an expert](https://www.smsglobal.com/contact?hsLang=en-au) Talk to an expert [Skip to content](https://knowledgebase.smsglobal.com/how-do-i-enable-the-sms-conversation-feature-smsglobal-help-center#main-content) [![SMSGLOBAL LOGO WHITE-2](https://knowledgebase.smsglobal.com/hs-fs/hubfs/SMSGLOBAL%20LOGO%20WHITE-2.png?width=500&height=100&name=SMSGLOBAL%20LOGO%20WHITE-2.png)](https://www.smsglobal.com/?hsLang=en-au) Open main navigation Close main navigation - [Contact us](https://www.smsglobal.com/contact/) [Contact us](https://www.smsglobal.com/contact/?hsLang=en-au) Advice and answers from the SMSGlobal Team - There are no suggestions because the search field is empty. 1. [SMS Global Knowledgebase](https://knowledgebase.smsglobal.com/?hsLang=en-au) 2. [Account Settings](https://knowledgebase.smsglobal.com/account-settings?hsLang=en-au) # How do I enable the SMS Conversation feature? ## Steps on how to activate the two-way Conversation feature in MXT The SMS Conversation Window is a quick and easy way to send and reply to text messages in a central location and have one-on-one conversations with recipients via your own Dedicated Virtual Number. **Turning on the Conversation feature** **1.** Before you can begin communicating with recipients in the Conversation Window, you first need to own a Virtual Number. You can request a Virtual Number via this page [here](https://mxt.smsglobal.com/virtual-numbers). **2.** Once you own a Virtual Number, you can enable the Conversation feature for that number in the ***'Virtual Number'*** section in MXT. ***Note:*** *Only one Virtual Number for one country can be activated at a time.* [![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/smsg-conversational-window-switch-on-off.jpg)](https://smsglobal.intercom-attachments-1.com/i/o/329367027/1f8a377379487c349f7b701e/smsg-conversational-window-switch-on-off.jpg?expires=1768789800&signature=d08f9dfe58d655a36500372850cf0588d412a103ab9c070c13101f88442da043&req=dyIuFc95nYNYFb4f3HP0gOErykKO%2FFcuLWnSVUEQ5m6Aa9kv%2FdAL0lKG04F9%0ANKwSNoLiEUpkvl1DPg%3D%3D%0A) **Starting a conversation** The Conversation Window can be accessed from various sections within MXT just by clicking on the speech bubble for a specific number. **1.** Contact Lists page [![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/smsg-conversational-window-contact-lists.jpg)](https://smsglobal.intercom-attachments-1.com/i/o/329367036/b85c50d8d0a37d61937a8de7/smsg-conversational-window-contact-lists.jpg?expires=1768789800&signature=a2900db30db6d744c38fe1c8094954f4100e2b0bc8d4dc86082980f89015aaf3&req=dyIuFc95nYJZFb4f3HP0gGsYSZLkr8tZ5fReYdO14V9yR%2B5k2nCi0XikGYyE%0AYrxhT%2BR0EDO2X6%2FaCA%3D%3D%0A) **2.** Outgoing Reports [![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/smsg-conversational-window-outgoing-report.jpg)](https://smsglobal.intercom-attachments-1.com/i/o/329367047/450584ba82eae3f71d73de5b/smsg-conversational-window-outgoing-report.jpg?expires=1768789800&signature=9dd91f1a2ee764f656c2cade96a52bc40af3b3254b1231ef07c5749a3730079d&req=dyIuFc95nYVYFb4f3HP0gCDiCzO%2FJ%2FIdho33Rw6vayfG6c%2BZ4GmgsncWpWeP%0AMaJLyP4U8ygq2oDNMg%3D%3D%0A) **3.** Incoming Reports [![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/smsg-conversational-window-incoming-report.jpg)](https://smsglobal.intercom-attachments-1.com/i/o/329367054/aeef1eaa56ed57e633c18809/smsg-conversational-window-incoming-report.jpg?expires=1768789800&signature=1fee47cc1a5d99cf18929080e3a774ea8cbbb672fa452c6b25bcd25c11da919f&req=dyIuFc95nYRbFb4f3HP0gLredZkVa3JpBZ4pNzAmiLAIhFLhe6xPTKRGhIsM%0A1Dy0U7rACRN0I7sUcA%3D%3D%0A) **Conversation Window: Overview** Below is an example of what the Conversation Window looks like in use. [![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/smsg-conversational-window-1-on-1.jpg)](https://smsglobal.intercom-attachments-1.com/i/o/329367061/d233203a95d3733a4163cce0/smsg-conversational-window-1-on-1.jpg?expires=1768789800&signature=04f37e911b90a4ad53ea29edaa849b1cf602dc7c240891bb9ad73a2361dca102&req=dyIuFc95nYdeFb4f3HP0gE%2BZd7GiBQnUIYpx1ARPaW8EDFlQy5zVrqtJE4t2%0ABS8AEN6SV7%2BksH06hg%3D%3D%0A) **1.** The recipient **2.** The Virtual Number used to send the message **3.** Show previous messages **4.** A Previously used Virtual Number **5.** The outgoing message **6.** The incoming message (reply) **7.** The text field to type your message **8.** Send button [![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/mxt-conversational-window.gif) ](https://downloads.intercomcdn.com/i/o/353832267/025509951ea492e899e40a44/mxt-conversational-window.gif?expires=1768789800&signature=06b80457df54d76c7b5b47d1a2bf00b54891f99f95449712b481811d76eef304&req=dyUkHsp8n4dYFb4f3HP0gK87MacXunjfbS4ss6eDydAe3CV1opgVbTJq7veO%0AbVAz65zY7gUhoeH6TQ%3D%3D%0A) - [Sending a SMS](https://knowledgebase.smsglobal.com/sending-a-sms?hsLang=en-au) - [Sender ID](https://knowledgebase.smsglobal.com/sender-id?hsLang=en-au) - [API and Integration](https://knowledgebase.smsglobal.com/api-and-integration?hsLang=en-au) - [Email to SMS](https://knowledgebase.smsglobal.com/email-to-sms?hsLang=en-au) - [Reporting](https://knowledgebase.smsglobal.com/reporting?hsLang=en-au) - [Sub-Accounts](https://knowledgebase.smsglobal.com/sub-accounts?hsLang=en-au) - [Delivery Receipts](https://knowledgebase.smsglobal.com/delivery-receipts?hsLang=en-au) - [Billing and Payments](https://knowledgebase.smsglobal.com/billing-and-payments?hsLang=en-au) - [Contact Lists](https://knowledgebase.smsglobal.com/contact-lists?hsLang=en-au) - [Managing Opt-Outs](https://knowledgebase.smsglobal.com/managing-opt-outs?hsLang=en-au) - [Campaigns](https://knowledgebase.smsglobal.com/campaigns?hsLang=en-au) - [Templates](https://knowledgebase.smsglobal.com/templates?hsLang=en-au) - [MMS](https://knowledgebase.smsglobal.com/mms?hsLang=en-au) - [Voice](https://knowledgebase.smsglobal.com/voice?hsLang=en-au) - [Laws and Regulations](https://knowledgebase.smsglobal.com/laws-and-regulations?hsLang=en-au) - [Video Tutorials](https://knowledgebase.smsglobal.com/video-tutorials?hsLang=en-au) - [Account Settings](https://knowledgebase.smsglobal.com/account-settings?hsLang=en-au) - [Understanding Unicode Messages](https://knowledgebase.smsglobal.com/understanding-unicode-messages?hsLang=en-au) [![SMSGlobal](https://knowledgebase.smsglobal.com/hs-fs/hubfs/SMSGlobal-logo-black-transp.png?width=200&height=56&name=SMSGlobal-logo-black-transp.png "SMSGlobal")](http://smsglobal.com?hsLang=en-au) [mailto:support@email.com](mailto:support@email.com) Copyright © 2026, SMSGlobal ![](https://analytics.twitter.com/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0) ![](https://t.co/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0) [![SMSGlobal](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo-light.svg)](https://smsglobal.com/?hsLang=en-au) © Copyright . 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