---
title: Setting up Virtual Dedicated Number
description: SMS Global Knowledgebase
---

[![](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo.svg)](https://smsglobal.com?hsLang=en-au)

 smsglobal.com [Talk to an expert](https://www.smsglobal.com/contact?hsLang=en-au)  Talk to an expert

[Skip to content](https://knowledgebase.smsglobal.com/setting-up-virtual-dedicated-number-smsglobal-help-center#main-content)

[![SMSGLOBAL LOGO WHITE-2](https://knowledgebase.smsglobal.com/hs-fs/hubfs/SMSGLOBAL%20LOGO%20WHITE-2.png?width=500&height=100&name=SMSGLOBAL%20LOGO%20WHITE-2.png)](https://www.smsglobal.com/?hsLang=en-au)

Open main navigation

Close main navigation

- [Contact us](https://www.smsglobal.com/contact/)

[Contact us](https://www.smsglobal.com/contact/?hsLang=en-au)

 Advice and answers from the SMSGlobal Team

- There are no suggestions because the search field is empty.

1. [SMS Global Knowledgebase](https://knowledgebase.smsglobal.com/?hsLang=en-au)
2. [Sender ID](https://knowledgebase.smsglobal.com/sender-id?hsLang=en-au)

# Setting up Virtual Dedicated Number

## Steps on how to set up your virtual dedicated number

After you have purchased your virtual dedicated number and it is available in MXT, you can now set it where replies are sent to, auto-replies, and keyword triggers.

### **Send Replies To**

You can configure SMS replies to be sent to:

- Email address
- Callback URL
- Back on the SMPP connection (if using SMPP to send outbound SMS with this virtual number)
- MXT web inbox only

### **Auto-Reply to all Incoming SMS**

When configuring the ***'send replies to'*** setting, you can also configure an automated response for all incoming SMS.

**Note:** Use this option if you want a blanket response to all incoming SMS.

[![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/image-3.png)](https://downloads.intercomcdn.com/i/o/359181970/47dc05ce51a30dbce9c625c5/image.png?expires=1768789800&signature=ce72887fc2de5bbba550aec53db41d59e04a155e000fabb808868d88cf534e2d&req=dyUuF8F%2FlIZfFb4f3HP0gKMsq3kn7LTASmGeoqC%2FDBtVsDe6jMmDs%2BV7Ucjp%0AGiVUKTCEXqH7ako37w%3D%3D%0A)

### **Keyword Triggers**

Keywords allow you to have automatic replies to any incoming messages that contain a specific word (or words).

**Example:**

When keyword ***'Prize'*** is received, auto-reply with ***"Thanks for your competition entry"***

[![](https://knowledgebase.smsglobal.com/hubfs/Knowledge%20Base%20Import/image-Jan-19-2026-01-55-08-7560-AM.png)](https://downloads.intercomcdn.com/i/o/359182090/dc10c70f7bc71d578330016b/image.png?expires=1768789800&signature=957bdfd6a0291ddf9ce14f2b01d884456a8ba5d287fae2548b5b681886495d9f&req=dyUuF8F8nYhfFb4f3HP0gKfdJO6e%2BXbsxGRnYJvk44ymJ4ZwTDgSN86hGrMo%0AVW8D1uQX0AX4AiQQSQ%3D%3D%0A)

**Note:** Each keyword trigger also has the option to ***'Forward to Groups'***. When this is enabled, the automatic response will be automatically forwarded to one or more nominated contact lists.

- [Sending a SMS](https://knowledgebase.smsglobal.com/sending-a-sms?hsLang=en-au)
- [Sender ID](https://knowledgebase.smsglobal.com/sender-id?hsLang=en-au)
- [API and Integration](https://knowledgebase.smsglobal.com/api-and-integration?hsLang=en-au)
- [Email to SMS](https://knowledgebase.smsglobal.com/email-to-sms?hsLang=en-au)
- [Reporting](https://knowledgebase.smsglobal.com/reporting?hsLang=en-au)
- [Sub-Accounts](https://knowledgebase.smsglobal.com/sub-accounts?hsLang=en-au)
- [Delivery Receipts](https://knowledgebase.smsglobal.com/delivery-receipts?hsLang=en-au)
- [Billing and Payments](https://knowledgebase.smsglobal.com/billing-and-payments?hsLang=en-au)
- [Contact Lists](https://knowledgebase.smsglobal.com/contact-lists?hsLang=en-au)
- [Managing Opt-Outs](https://knowledgebase.smsglobal.com/managing-opt-outs?hsLang=en-au)
- [Campaigns](https://knowledgebase.smsglobal.com/campaigns?hsLang=en-au)
- [Templates](https://knowledgebase.smsglobal.com/templates?hsLang=en-au)
- [MMS](https://knowledgebase.smsglobal.com/mms?hsLang=en-au)
- [Voice](https://knowledgebase.smsglobal.com/voice?hsLang=en-au)
- [Laws and Regulations](https://knowledgebase.smsglobal.com/laws-and-regulations?hsLang=en-au)
- [Video Tutorials](https://knowledgebase.smsglobal.com/video-tutorials?hsLang=en-au)
- [Account Settings](https://knowledgebase.smsglobal.com/account-settings?hsLang=en-au)
- [Understanding Unicode Messages](https://knowledgebase.smsglobal.com/understanding-unicode-messages?hsLang=en-au)

[![SMSGlobal](https://knowledgebase.smsglobal.com/hs-fs/hubfs/SMSGlobal-logo-black-transp.png?width=200&height=56&name=SMSGlobal-logo-black-transp.png "SMSGlobal")](http://smsglobal.com?hsLang=en-au)

[mailto:support@email.com](mailto:support@email.com)

Copyright © 2026, SMSGlobal

![](https://analytics.twitter.com/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0) ![](https://t.co/i/adsct?txn_id=nxnc4&p_id=Twitter&tw_sale_amount=0&tw_order_quantity=0)

[![SMSGlobal](https://cdn.craft.cloud/ff00d28e-6061-427e-b58d-8267ebeaad6b/builds/a173c27c-7ed2-40a3-b553-3262aea64d9e/artifacts/dist/img/logo/sms-global-logo-light.svg)](https://smsglobal.com/?hsLang=en-au)

 © Copyright . SMSGlobal. All rights reserved.

[smsglobal.com](https://smsglobal.com/?hsLang=en-au) [Talk to an expert](https://smsglobal.com/contact/?hsLang=en-au)