The reason why your Email to SMS has been sent as a multi-part SMS is because your SMS content has exceeded the standard SMS length of 160 characters (70 for Unicode SMS).

Further details on standard SMS lengths and multi-part SMS available here.

If your SMS content was expected to be within these standard SMS lengths, there may be some other causes for this:

  • Your Email signature is being sent by default in the message,

  • You do not have the correct maximum message split set up in MXT, or

  • You have copied and pasted text from a word document where a Unicode is present.

To troubleshoot this, please see articles on:

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