First, reach out to the SMSGlobal Team to purchase your voice-enabled virtual number.
Once provisioned, Call Bridging can be started from your Contact List page or Reports page.
In these sections, contacts that have a destination number that is the same country as the voice number will have an extra button allowing you to start a call bridge.
When this voice action button is clicked, you will be shown the option to input the A party (number to take the call from) of the call. This could be your office number or your own personal number for example.
If you have multiple voice-enabled numbers, a drop-down list will allow the user to select which virtual number to use.
Once the call is initiated, the Voice service will call the A party, and upon answering, bridge the call and dial the B party (destination number).
Once the B party answers, the call is successfully bridged.
Within the MXT portal, you will see when call bridging is in progress, completed successfully, and if there are any related errors.
Note: The B party is the contact that you clicked on in MXT for call bridging.