If you receive an email stating that your card has been declined, there was likely an immediate issue processing your payment.

Please check the following:

  • Confirm that your billing details are correct and match the details on your account.

  • Ensure that you entered the correct credit card details, including the expiry and CVN security code.

  • Check that funds are available on the credit card.

  • Ensure that the credit card has not expired or that it’s not close to expiring.

If a payment needs to be urgently processed, please get in touch with our support team.

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