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If you receive an email stating that your card has been declined, there was likely an immediate issue processing your payment.

Confirm that your billing details are correct and match the details on your account.

Ensure that you entered the correct credit card details, including the expiry and CVN security code.

Check that funds are available on the credit card.

Ensure that the credit card has not expired or that it’s not close to expiring.

- Confirm that your billing details are correct and match the details on your account.
- Ensure that you entered the correct credit card details, including the expiry and CVN security code.
- Check that funds are available on the credit card.
- Ensure that the credit card has not expired or that it’s not close to expiring.

If a payment needs to be urgently processed, <b>please get in touch with our support team.</b>

Reasons why a credit card payment may be declined

Why was my card declined?

Find answers and get help from Intercom Support and Community Experts

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