SMSGlobal

Steps on how to find, view, and pay an invoice in MXT

How to view an invoice in MXT

SMSGlobal payment options—Credit Card, PayPal, Bank Transfer

What payment options are available?

Why is my payment being reviewed for Manual Processing?

Payment awaiting manual review

Reasons why a credit card payment may be declined

Why was my card declined?

I paid by direct deposit - how long does it take to process my payment?

How to enable auto top-up for periodic top-up or balance threshold triggers within MXT

Enabling Auto Top-Up

How to enable low balance notifications, periodically or when the account balance reaches a set amount within MXT

Enabling low balance alerts

Updating Billing Information

Details on how auto-renewal works for enterprise features & Virtual Dedicated Numbers

Auto-Renew Billing

Information on pre-paid and post-paid account options, and website pricing tier SMS rates

Pricing Tier Plan Options

Details on SMSGlobal supported account currencies and how to change your account currency

Available Currency Options

Purchasing SMSGlobal Credit

Details on how you can update your account payment type (pre-paid or post-paid)

Changing from pre-paid to postpaid (or vice-versa)

How to let us know if you cannot make payment on time

What if I can't make payment on time?

How to contact us to clarify details of an invoice

What to do if you need to dispute your invoice

What to do if you experience financial hardship

Financial Hardship

Details on SMSGlobal minimum purchase requirements per currency

Minimum purchase requirements

United Arab Emirates VAT Compliance Letter

SMSGlobal (also trading as Global Messaging FZ LLC) - VAT Compliance Letter

Value Added Tax FAQs

Managing billing and payments with SMSGlobal and topping up credits on your MXT account. 

Billing and Payments

Find answers and get help from Intercom Support and Community Experts

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