Billing and Payments

Managing billing and payments with SMSGlobal and topping up credits on your MXT account.

Amy avatar
19 articles in this collection
Written by Amy

How to view an invoice in MXT

Steps on how to find, view, and pay an invoice in MXT
Amy avatar
Written by Amy
Updated over a week ago

What payment options are available?

SMSGlobal payment options—Credit Card, PayPal, Bank Transfer
Amy avatar
Written by Amy
Updated over a week ago

Payment awaiting manual review

Why is my payment being reviewed for Manual Processing?
Amy avatar
Written by Amy
Updated over a week ago

Why was my card declined?

Reasons why a credit card payment may be declined
Amy avatar
Written by Amy
Updated over a week ago

I paid by direct deposit - how long does it take to process my payment?

Bank transfer payments
Amy avatar
Written by Amy
Updated over a week ago

Enabling Auto Top-Up

How to enable auto top-up for periodic top-up or balance threshold triggers within MXT
Amy avatar
Written by Amy
Updated over a week ago

Enabling low balance alerts

How to enable low balance notifications, periodically or when the account balance reaches a set amount within MXT
Amy avatar
Written by Amy
Updated over a week ago

Updating Billing Information

How to update billing information in MXT
Amy avatar
Written by Amy
Updated over a week ago

Auto-Renew Billing

Details on how auto-renewal works for enterprise features & Virtual Dedicated Numbers
Amy avatar
Written by Amy
Updated over a week ago

Pricing Tier Plan Options

Information on pre-paid and post-paid account options, and website pricing tier SMS rates
Amy avatar
Written by Amy
Updated over a week ago

Available Currency Options

Details on SMSGlobal supported account currencies and how to change your account currency
Amy avatar
Written by Amy
Updated over a week ago

Purchasing SMSGlobal Credit

How to purchase SMSGlobal credits in MXT
Amy avatar
Written by Amy
Updated over a week ago

Changing from pre-paid to postpaid (or vice-versa)

Details on how you can update your account payment type (pre-paid or post-paid)
Amy avatar
Written by Amy
Updated over a week ago

What if I can't make payment on time?

How to let us know if you cannot make payment on time
Amy avatar
Written by Amy
Updated over a week ago

What to do if you need to dispute your invoice

How to contact us to clarify details of an invoice
Amy avatar
Written by Amy
Updated over a week ago

Financial Hardship

What to do if you experience financial hardship
Amy avatar
Written by Amy
Updated over a week ago

Minimum purchase requirements

Details on SMSGlobal minimum purchase requirements per currency
Amy avatar
Written by Amy
Updated over a week ago

SMSGlobal (also trading as Global Messaging FZ LLC) - VAT Compliance Letter

United Arab Emirates VAT Compliance Letter
Amy avatar
Written by Amy
Updated over a week ago

Value Added Tax FAQs

VAT Frequently Asked Questions
Amy avatar
Written by Amy
Updated over a week ago