If two-way messaging is not working when using our Shared Numbers, this could be due to several factors:
There may be a connection issue with the operator. For example, some operators will filter a Sender ID in certain countries to ensure the delivery of your message.
Check to see if your Default Sender ID is set as ‘Send from’ Shared Numbers.
Shared Numbers may not be supported in the country you’re trying to send to.
SMSGlobal only supports Shared Numbers in some countries.
For further analysis, please create a new ticket for our customer support team and provide details such as:
SMSGlobal Account Username
The country you're trying to send to
The issue you’re experiencing