Sender ID

Everything you need to know about setting up and using Sender IDs, custom words, virtual dedicated numbers, and shared numbers.

28 articles

Written by Amy

Global Sender ID Support

Information on Alphanumeric (custom word) Sender ID support globally

Written by Amy. Updated over a week ago

Setting up Virtual Dedicated Number

Steps on how to set up your virtual dedicated number

Written by Amy. Updated over a week ago

What are Verified Numbers?

Information on verified numbers

Written by Amy. Updated over a week ago

Common Sender ID issues

What to do if you're sender ID is not working correctly

Written by Amy. Updated over a week ago

Virtual Numbers

What are Virtual Numbers?

Written by Amy. Updated over a week ago

Purchase/Order a Virtual Dedicated Number

How to purchase or order new a virtual dedicated number from MXT

Written by Amy. Updated over a week ago

Sender ID or 'From Address'

What is a Sender ID or 'From Address'

Written by Amy. Updated over a week ago

Sender ID ‘From Address’ for Two-Way Communication

What can I use as my Sender ID ‘From Address’ for Two-Way Communication?

Written by Amy. Updated over a week ago

Are all Sender IDs supported in every Country?

Information on whether all Sender ID types are supported in all countries

Written by Amy. Updated over a week ago

Can I Register Multiple Sender ID's on my Account?

Information on whether you can register multiple sender IDs on each MXT account

Written by Amy. Updated over a week ago

Default Sender ID in MXT

How to change the default Sender ID in MXT

Written by Amy. Updated over a week ago

How to verify numbers in MXT

Steps on how to verify a number in MXT to use as your sender ID

Written by Amy. Updated over a week ago

Sender ID Pre-Registration

Do I have to Pre-Register my Sender ID?

Written by Amy. Updated over a week ago

Deleting a Verified Number

How to delete a Verified Number in MXT

Written by Amy. Updated over a week ago

Sender ID received to handset is incorrect

Sender ID displays correctly in my outgoing SMS report, but has a different Sender ID when it arrives at the handset

Written by Amy. Updated over a week ago

Unable to receive replies to custom word (Alphanumeric) Sender ID

Why am I unable to receive replies whenever a custom word (Alphanumeric Sender ID) is used as my Sender ID?

Written by Amy. Updated over a week ago

Why was my Sender ID rejected?

Information on why a sender ID may be rejected

Written by Amy. Updated over a week ago

Opt-Outs with Alphanumeric Sender ID (Custom Word)

How do recipients opt-out of messages sent from an Alphanumeric Sender ID (Custom Word)?

Written by Amy. Updated over a week ago

The impact of different Sender IDs on message replies

How does the Sender ID used affect message replies?

Written by Amy. Updated over a week ago

Using an Alphanumeric Sender ID in a non-supported country

What happens if I use an Alphanumeric (Custom word) Sender ID when sending messages to a country that is not supported?

Written by Amy. Updated over a week ago

If my Sender ID is overwritten, can I receive replies?

If my Sender ID is overwritten in a certain country is Two-Way Messaging still supported?

Written by Amy. Updated over a week ago

Two-Way messaging not working when using Shared Numbers

Reasons why two-way messaging may not be working when using a Shared Number

Written by Amy. Updated over a week ago

Alphanumeric Sender ID - US and Canada

Can I use Alphanumeric (Custom Word) Sender ID for message delivery in US and Canada?

Written by Amy. Updated over a week ago

Alphanumeric (Custom Word) Sender ID

What is an Alphanumeric (Custom Word) Sender ID?

Written by Amy. Updated over a week ago

Shared Numbers

What are SMSGlobal Shared Pool Numbers

Written by Amy. Updated over a week ago

A Pool of Dedicated Numbers

Information about a pool of dedicated numbers and how to get started with one

Written by Amy. Updated over a week ago

Can I receive replies back using Shared numbers?

Information on receiving responses back when using shared numbers

Written by Amy. Updated over a week ago

Alphanumeric Sender ID - New Zealand

Can I use an Alphanumeric (Custom Word) Sender ID for message delivery in New Zealand?

Written by Amy. Updated over a week ago