SMSGlobal

Information on Alphanumeric (custom word) Sender ID support globally

Global Sender ID Support

Steps on how to set up your virtual dedicated number

Setting up Virtual Dedicated Number

What are Verified Numbers?

What to do if you're sender ID is not working correctly

Common Sender ID issues

Virtual Numbers

How to purchase or order new a virtual dedicated number from MXT

Purchase/Order a Virtual Dedicated Number

Sender ID or 'From Address'

What can I use as my Sender ID ‘From Address’ for Two-Way Communication?

Sender ID ‘From Address’ for Two-Way Communication

Information on whether all Sender ID types are supported in all countries

Are all Sender IDs supported in every Country?

Information on whether you can register multiple sender IDs on each MXT account

Can I Register Multiple Sender ID's on my Account?

How to change the default Sender ID in MXT

Default Sender ID in MXT

Steps on how to verify a number in MXT to use as your sender ID

How to verify numbers in MXT

Sender ID Pre-Registration

Deleting a Verified Number

Sender ID displays correctly in my outgoing SMS report, but has a different Sender ID when it arrives at the handset

Sender ID received to handset is incorrect

Why am I unable to receive replies whenever a custom word (Alphanumeric Sender ID) is used as my Sender ID?

Unable to receive replies to custom word (Alphanumeric) Sender ID

Information on why a sender ID may be rejected

Why was my Sender ID rejected?

How do recipients opt-out of messages sent from an Alphanumeric Sender ID (Custom Word)?

Opt-Outs with Alphanumeric Sender ID (Custom Word)

How does the Sender ID used affect message replies?

The impact of different Sender IDs on message replies

What happens if I use an Alphanumeric (Custom word) Sender ID when sending messages to a country that is not supported?

Using an Alphanumeric Sender ID in a non-supported country

If my Sender ID is overwritten in a certain country is Two-Way Messaging still supported?

If my Sender ID is overwritten, can I receive replies?

Reasons why two-way messaging may not be working when using a Shared Number

Two-Way messaging not working when using Shared Numbers

Can I use Alphanumeric (Custom Word) Sender ID for message delivery in US and Canada?

Alphanumeric Sender ID - US and Canada

What is an Alphanumeric (Custom Word) Sender ID?

Alphanumeric (Custom Word) Sender ID

Shared Numbers

Information about a pool of dedicated numbers and how to get started with one

A Pool of Dedicated Numbers

Information on receiving responses back when using shared numbers

Can I receive replies back using Shared numbers?

Can I use an Alphanumeric (Custom Word) Sender ID for message delivery in New Zealand?

Alphanumeric Sender ID - New Zealand

UAE SENDER ID NOC (DU & Etisalat)

Everything you need to know about setting up and using Sender IDs, custom words, virtual dedicated numbers, and shared numbers.

Sender ID

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.