Sender ID

Everything you need to know about setting up and using Sender IDs, custom words, virtual dedicated numbers, and shared numbers.

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28 articles in this collection
Written by Conor Ivory and SMSGlobal Support

Global Sender ID Support

Information on Alphanumeric (custom word) Sender ID support globally
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Written by Conor Ivory
Updated over a week ago

Setting up Virtual Dedicated Number

Steps on how to set up your virtual dedicated number
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Written by Conor Ivory
Updated over a week ago

What are Verified Numbers?

Information on verified numbers
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Written by Conor Ivory
Updated over a week ago

Common Sender ID issues

What to do if you're sender ID is not working correctly
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Written by SMSGlobal Support
Updated over a week ago

Virtual Numbers

What are Virtual Numbers?
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Written by SMSGlobal Support
Updated over a week ago

Purchase/Order a Virtual Dedicated Number

How to purchase or order new a virtual dedicated number from MXT
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Written by SMSGlobal Support
Updated over a week ago

Sender ID or 'From Address'

What is a Sender ID or 'From Address'
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Written by SMSGlobal Support
Updated over a week ago

Sender ID ‘From Address’ for Two-Way Communication

What can I use as my Sender ID ‘From Address’ for Two-Way Communication?
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Written by SMSGlobal Support
Updated over a week ago

Are all Sender IDs supported in every Country?

Information on whether all Sender ID types are supported in all countries
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Written by SMSGlobal Support
Updated over a week ago

Can I Register Multiple Sender ID's on my Account?

Information on whether you can register multiple sender IDs on each MXT account
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Written by SMSGlobal Support
Updated over a week ago

Default Sender ID in MXT

How to change the default Sender ID in MXT
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Written by SMSGlobal Support
Updated over a week ago

How to verify numbers in MXT

Steps on how to verify a number in MXT to use as your sender ID
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Written by SMSGlobal Support
Updated over a week ago

Sender ID Pre-Registration

Do I have to Pre-Register my Sender ID?
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Written by SMSGlobal Support
Updated over a week ago

Deleting a Verified Number

How to delete a Verified Number in MXT
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Written by SMSGlobal Support
Updated over a week ago

Sender ID received to handset is incorrect

Sender ID displays correctly in my outgoing SMS report, but has a different Sender ID when it arrives at the handset
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Written by SMSGlobal Support
Updated over a week ago

Unable to receive replies to custom word (Alphanumeric) Sender ID

Why am I unable to receive replies whenever a custom word (Alphanumeric Sender ID) is used as my Sender ID?
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Written by SMSGlobal Support
Updated over a week ago

Why was my Sender ID rejected?

Information on why a sender ID may be rejected
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Written by SMSGlobal Support
Updated over a week ago

Opt-Outs with Alphanumeric Sender ID (Custom Word)

How do recipients opt-out of messages sent from an Alphanumeric Sender ID (Custom Word)?
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Written by SMSGlobal Support
Updated over a week ago

The impact of different Sender IDs on message replies

How does the Sender ID used affect message replies?
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Written by SMSGlobal Support
Updated over a week ago

Using an Alphanumeric Sender ID in a non-supported country

What happens if I use an Alphanumeric (Custom word) Sender ID when sending messages to a country that is not supported?
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Written by SMSGlobal Support
Updated over a week ago

If my Sender ID is overwritten, can I receive replies?

If my Sender ID is overwritten in a certain country is Two-Way Messaging still supported?
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Written by SMSGlobal Support
Updated over a week ago

Two-Way messaging not working when using Shared Numbers

Reasons why two-way messaging may not be working when using a Shared Number
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Written by SMSGlobal Support
Updated over a week ago

Alphanumeric Sender ID - US and Canada

Can I use Alphanumeric (Custom Word) Sender ID for message delivery in US and Canada?
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Written by SMSGlobal Support
Updated over a week ago

Alphanumeric (Custom Word) Sender ID

What is an Alphanumeric (Custom Word) Sender ID?
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Written by SMSGlobal Support
Updated over a week ago

Shared Numbers

What are SMSGlobal Shared Pool Numbers
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Written by SMSGlobal Support
Updated over a week ago

A Pool of Dedicated Numbers

Information about a pool of dedicated numbers and how to get started with one
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Written by SMSGlobal Support
Updated over a week ago

Can I receive replies back using Shared numbers?

Information on receiving responses back when using shared numbers
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Written by SMSGlobal Support
Updated over a week ago

Alphanumeric Sender ID - New Zealand

Can I use an Alphanumeric (Custom Word) Sender ID for message delivery in New Zealand?
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Written by SMSGlobal Support
Updated over a week ago