SMSGlobal

If you have made a payment and your credits are not yet showing on your account, please first check to see if the payment has been processed by your financial institution.

<b>If your payment has been processed, please submit a ticket below and provide details such as:</b>

The method of payment (e.g. PayPal, Mastercard, direct deposit)

- Your account username
- The date payment was made
- The method of payment (e.g. PayPal, Mastercard, direct deposit)

<b>If your payment has not been processed, please try making a payment again and ensure that:</b>

Your card is not approaching its expiry date

Your card details have been entered correctly

- Your card has sufficient funds available
- Your card is not approaching its expiry date
- Your card details have been entered correctly

<a href="https://knowledgebase.smsglobal.com/en/articles/5182158-why-was-my-card-declined"> Why was my card declined?</a>

<a href="https://knowledgebase.smsglobal.com/en/articles/5182157-i-paid-by-direct-deposit-how-long-does-it-take-to-process-my-payment"> I paid by direct deposit - how long does it take to process my payment? </a>

<a href="https://knowledgebase.smsglobal.com/en/articles/5182161-why-is-my-payment-being-reviewed-for-manual-processing"> Why is my payment being reviewed for manual processing?</a> 

I made a payment, but my credits are not showing on my account

Find answers and get help from Intercom Support and Community Experts

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