What does my message status mean?
SMS message status: Delivered, Sent, Undelivered, Invalid Number, Rejected, Expired, No Credits, Accepted, Deleted, Enroute, Failed, Unknown
Written by Amy
Updated over a week ago
Updated over a week ago
Does SMSGlobal support International Messaging?
Information on SMSGlobal International SMS
Written by Amy
Updated over a week ago
Updated over a week ago
Country Prefix and Dialling Codes
International country code and phone number prefix information
Written by Amy
Updated over a week ago
Updated over a week ago
I made a payment, but my credits are not showing on my account
Troubleshooting payment issues
Written by Amy
Updated over a week ago
Updated over a week ago
How to do a Simple SMS Send in MXT
Steps on how to send a simple SMS in the MXT platform
Written by Amy
Updated over a week ago
Updated over a week ago
How to view scheduled messages in MXT
Steps on how to view your SMS that are currently scheduled to be sent
Written by Amy
Updated over a week ago
Updated over a week ago
Why is my message split into multiple parts?
Reasons why an SMS may be sent as a multi-part message and how Unicode characters influence the total characters per SMS part
Written by Amy
Updated over a week ago
Updated over a week ago
URL Reporting
How to view MXT reporting for URLs and click-through-rates
Written by Amy
Updated over a week ago
Updated over a week ago
URL Shortener
Information on SMSGlobal's automatic URL shortener and how to enable/disable this feature
Written by Amy
Updated over a week ago
Updated over a week ago
How do I send a Recurring Message?
Steps on how to set up messages to send on a recurring basis, such as daily, weekly, monthly, or yearly
Written by Amy
Updated over a week ago
Updated over a week ago
What does it mean when a number is invalid?
Understand why your SMS status is flagged as Invalid Number
Written by Amy
Updated over a week ago
Updated over a week ago
Troubleshooting SMS Delivery Problems
Steps to help you troubleshoot SMS delivery issues
Written by Amy
Updated over a week ago
Updated over a week ago
Do I get charged for an SMS if it failed to reach its destination?
Details on when an SMS is chargeable
Written by Amy
Updated over a week ago
Updated over a week ago
How to do a Merge Send in MXT (personalise your SMS messages)
Steps on how to send personalised SMS with customised Merge Fields in your SMS content
Written by Amy
Updated over a week ago
Updated over a week ago
What format do my mobile numbers need to be in to send an SMS?
Details on how to format your numbers for sending an SMS, including the international country code formatting
Written by Amy
Updated over a week ago
Updated over a week ago
How do I know that my data/information/contacts are secure in MXT?
Information on SMSGlobal security for storing customer data
Written by Amy
Updated over a week ago
Updated over a week ago
How to do an Upload Send in MXT
Steps on how to complete an SMS send from a file upload in the MXT platform
Written by Amy
Updated over a week ago
Updated over a week ago
How to schedule a message in MXT
Steps on how to schedule an SMS to be sent at a future time, using the MXT platform
Written by Amy
Updated over a week ago
Updated over a week ago
What are the differences between sending a ‘Simple Send’, a ‘Merge Send’ and an ‘Upload Send’?
Summary of the differences between the main SMS sending options in MXT — 'Send', 'Merge Send', 'Upload Send'
Written by Amy
Updated over a week ago
Updated over a week ago