SMSGlobal Help Center

Sending a SMS

Learn how to send, schedule, stagger and troubleshoot your SMS campaigns with precision.

19 articles in this collection
Written by Amy

What does my message status mean?

SMS message status: Delivered, Sent, Undelivered, Invalid Number, Rejected, Expired, No Credits, Accepted, Deleted, Enroute, Failed, Unknown

Written by Amy
Updated over a week ago

Does SMSGlobal support International Messaging?

Information on SMSGlobal International SMS

Written by Amy
Updated over a week ago

Country Prefix and Dialling Codes

International country code and phone number prefix information

Written by Amy
Updated over a week ago

I made a payment, but my credits are not showing on my account

Troubleshooting payment issues

Written by Amy
Updated over a week ago

How to do a Simple SMS Send in MXT

Steps on how to send a simple SMS in the MXT platform

Written by Amy
Updated over a week ago

How to view scheduled messages in MXT

Steps on how to view your SMS that are currently scheduled to be sent

Written by Amy
Updated over a week ago

Why is my message split into multiple parts?

Reasons why an SMS may be sent as a multi-part message and how Unicode characters influence the total characters per SMS part

Written by Amy
Updated over a week ago

URL Reporting

How to view MXT reporting for URLs and click-through-rates

Written by Amy
Updated over a week ago

URL Shortener

Information on SMSGlobal's automatic URL shortener and how to enable/disable this feature

Written by Amy
Updated over a week ago

How do I send a Recurring Message?

Steps on how to set up messages to send on a recurring basis, such as daily, weekly, monthly, or yearly

Written by Amy
Updated over a week ago

What does it mean when a number is invalid?

Understand why your SMS status is flagged as Invalid Number

Written by Amy
Updated over a week ago

Troubleshooting SMS Delivery Problems

Steps to help you troubleshoot SMS delivery issues

Written by Amy
Updated over a week ago

Do I get charged for an SMS if it failed to reach its destination?

Details on when an SMS is chargeable

Written by Amy
Updated over a week ago

How to do a Merge Send in MXT (personalise your SMS messages)

Steps on how to send personalised SMS with customised Merge Fields in your SMS content

Written by Amy
Updated over a week ago

What format do my mobile numbers need to be in to send an SMS?

Details on how to format your numbers for sending an SMS, including the international country code formatting

Written by Amy
Updated over a week ago

How do I know that my data/information/contacts are secure in MXT?

Information on SMSGlobal security for storing customer data

Written by Amy
Updated over a week ago

How to do an Upload Send in MXT

Steps on how to complete an SMS send from a file upload in the MXT platform

Written by Amy
Updated over a week ago

How to schedule a message in MXT

Steps on how to schedule an SMS to be sent at a future time, using the MXT platform

Written by Amy
Updated over a week ago

What are the differences between sending a ‘Simple Send’, a ‘Merge Send’ and an ‘Upload Send’?

Summary of the differences between the main SMS sending options in MXT — 'Send', 'Merge Send', 'Upload Send'

Written by Amy
Updated over a week ago