SMSGlobal

Details on how to troubleshoot if messages are missing from reports, and required information if contacting our support team

Why aren't my messages showing in my outgoing reports?

How to a export a report from MXT in .csv, .xls, or .tab format

Exporting Reports

Details on how to access historic reports (past the 90 days live data in MXT reporting)

How to retrieve historic SMS/MMS reports

Details on how to view reports for a specific date or date range in MXT reporting

How to view report activity for a specific date range

Steps on how to setup delivery receipts to be sent back via SMPP

Delivery Receipts via SMPP

Steps on how you can view your sub-account's SMS and MMS reports

View reports for a sub-account

Delete Scheduled Messages

Steps on how to filter your reporting to view by various message status, destination country, or campaign

Report Filtering - Status, Country, Campaign

Steps on how to search your reports by destination phone number, Sender ID (origin) and message content

Report Searching - Phone number & Message Content

Measuring the performance of your SMS campaigns, including delivery reports, message status, and opt-outs.

Reporting 

Find answers and get help from Intercom Support and Community Experts

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